ManageEngine's ServiceDesk Plus Standard Edition help desk software was previously free only when used by no more than five technicians or agents, but that limit has now been removed.
ManageEngine's ServiceDesk Plus Standard Edition can now be used free of charge regardless of the number of agents, tickets or users. This applies to on premises or cloud deployments.
Annual maintenance and support contracts may be purchased if required.
More than 80,000 organisations use Service Desk Plus, with around three-quarters of them already using the free Standard Edition.
{loadposition stephen08}According to company officials, ServiceDesk Plus Standard Edition includes ITIL incident and knowledge management functionalities, with extensive reporting and dashboard capabilities that cover the full life cycle of IT help desk tickets.
"ManageEngine has always believed in changing the game in IT management software," said president Raj Sabhlok.
"Last year, we made ITIL affordable for all businesses at just $995. This year, we've made the standard edition of ServiceDesk Plus free so that all enterprises, big and small, can start following an organised process of ITSM in their organisations.
"This is not just 'another help desk software.' It is one of the best in the market with loads of thoughtfully built features."
An online demo of ServiceDesk Plus is available here.